Return Policy

Vonpiper Return Policy

At Vonpiper, your satisfaction is our priority. We understand that sometimes you may need to return or exchange a product. That’s why we’ve created a clear and simple policy to ensure peace of mind.

Exchanges and Returns
You have 7 calendar days from the date of receipt to request an exchange or return, in accordance with the Consumer Protection Code. To be eligible, the product must:

• Be in perfect condition, unused
• Include all original tags
• Be returned with the original packaging
• Be accompanied by the invoice/proof of purchase

Defective Products
Noticed a manufacturing defect? Don’t worry:

• Contact us within 7 days of receipt
• Send photos showing the defect and the entire product
• Wait for our analysis and exchange authorization

Exceptions and Limitations
We do not accept exchanges or returns of:

• Sale items with discounts over 50%
• Customized or made-to-order products
• Items without tags or original packaging
• Products showing signs of use, washing, or alterations

How to Request an Exchange or Return

1. Send an email to: contato@vonpiper.com.br
2. Include your order number and reason for the request
3. Wait for our team to send the return shipping label/code
4. Ship the product via Correios using the provided code

Refunds
Once we receive and approve the returned product:

• Credit Card: Refund processed within up to 2 billing cycles
• Bank Slip/PIX: Refund processed within up to 7 business days to the indicated account

Return Shipping Costs

• Buyer’s remorse: Return shipping is the customer’s responsibility
• Manufacturing defect: Return shipping is free with a prepaid label provided by Vonpiper

Questions?
Our team is ready to help:

• Email: contato@vonpiper.com.br
• Customer Service Hours: Monday to Friday, 9 AM to 6 PM